Reference

Privacy Policy Data Protection

We collect and process personal information to operate your account, verify transactions through bKash, Nagad and Rocket, and keep the lobby secure.

Account securityTransaction dataCookie usageContact rightsRegion-specific access
Shuvo Win Privacy Policy Data Protection
DATA HANDLING

How We Protect Your Information

We encrypt payment data between your device and our servers using TLS. Account passwords are hashed, not stored as plain text. Access to personal records is limited to authorised support and compliance staff who need it to process withdrawals or investigate disputes. We do not share your mobile number or transaction history with game providers; they see only anonymous session tokens.

Encrypted transfers bKash, Nagad and Rocket deposits are transmitted over secure connections. We do not log your wallet PIN or password. Only the payment reference and amount reach our system so we can credit your account balance.
Cookie control Essential cookies keep you logged in and remember your language choice. Analytics cookies track which games you open so we can improve the lobby layout. You can disable non-essential cookies in your browser or account settings without losing core features.
Retention limits Active transaction records are kept for regulatory and dispute resolution. Once you close your account and the mandatory retention period expires, we anonymise or delete personal identifiers so the data can no longer be traced to you.
Your rights You can request a copy of your data, correct inaccurate details, withdraw marketing consent, or ask us to delete your account where local law permits. Contact support with your request and we will verify your identity before acting on it.
POLICY CONTACT

Reach Us About Privacy

If you want to view, correct or delete your personal data, or if you have questions about cookie settings, transaction records or account closure, contact our Bangladesh support team through the channels below. Response times vary by inquiry type, but data-access requests are usually acknowledged within two business days. We verify your identity before sharing account details.

Live chat Open the chat widget in the lobby footer or account dashboard. Privacy inquiries are routed to our data-protection team, who can confirm what information we hold and guide you through access or deletion requests.
Email support Send your request to the support email listed in the contact page. Include your registered mobile number and account username so we can locate your record securely and respond with the information you need.
Account settings Log in and visit the privacy section under account settings to download a copy of your data, adjust marketing preferences, or request account closure. The self-service panel shows active consents and cookie choices.

Privacy Policy FAQ

We collect your mobile number, username, password, date of birth and region to verify you meet age and eligibility requirements. When you deposit via bKash, Nagad or Rocket, we record the payment reference to match funds to your account.

We share transaction details with payment providers to process deposits and withdrawals. We may disclose records to legal authorities if required by Bangladesh law. We do not sell your information to advertisers or unrelated companies.

Log in and go to account settings, then privacy. The self-service panel lets you download a copy of your data. For detailed records, contact support with your registered mobile number and we will verify your identity.

Yes. Request account closure through support or the account-settings panel. We will anonymise personal identifiers after the retention period local regulations require. Transaction logs needed for compliance are kept in anonymised form.

Essential cookies keep you logged in and remember language preferences. Analytics cookies track which slots and tables you open so we can improve the lobby. You can disable non-essential cookies in your browser without losing core account features.

Open account settings and toggle off marketing consent under the notifications section. You will still receive transactional messages about deposits, withdrawals and security alerts, but promotional offers will stop within one business day.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.